FAQs

Getting started with Spirit Super

On 1 April 2021, MTAA Super and Tasplan merged to become Spirit Super, Australia's newest industry super fund. As Spirit Super, our increased scale provides efficiencies that can be passed on through improvements to products and services, low fees and a focus on strong returns.

Of course, the merger introduced a lot of change at the fund, which has sparked a lot of interest and questions about your new accounts.

To help, we’ve created some FAQs to help you access your new account and find out what has changed at your super fund.


 

 

Member FAQs

Helpful links:

Fund details

Why are there long call wait times in your contact centre?

The merger has introduced a lot of change, so naturally, a lot of members have questions. This means we’ve had a drastic increase in the number of calls and emails to our contact centre.

We are working hard to answer your calls and emails as efficiently as possible. We have redeployed extra resources from across the business and are actively recruiting extra staff to get you the information and support you need.

We’re pleased to say our call wait times have reduced significantly as a result.

At Spirit Super, we take great pride in our service excellence. We apologise for any inconvenience these delays have caused and appreciate your patience and understanding as we continue improving our processes. We expect call times to return to normal shortly.

In the meantime, feel free to read the rest of these FAQs for information that can help you access and start managing your account.

How do I access my account online?

To access and manage your account online, you need to register for Member Online using your Spirit Super member number.

Register for Member Online now.

Do I have a new member number?

If you are a former Tasplan Super member, your Spirit Super member number is the same as your Tasplan Super number. You can access Member Online using this number.

If you are a former MTAA Super member, you have been given a new member number. This number was provided in your welcome pack and can also be accessed through our Find my member number tool.

Where can I find my member number?

Your Spirit Super member number was sent to you in your welcome pack.

If you didn’t receive your pack or have lost or forgotten your number, you can request it online with our Find my member number tool. If your contact details are up to date with us and we can verify the information you provide, we’ll email you your new member number immediately.

Why didn’t I know about the merger between MTAA Super and Tasplan?

Throughout 2020 and in early 2021, we put out regular updates about the merger through our website, significant event notices, newsletters, annual reports, letters and Member Online.

These updates included information about the impact of the merger on your account, such as changes to fees, insurance, and investment options.

It is important to keep your contact details up to date so that we can contact you with any future information. If you didn’t receive this information, it’s available now on our website.

Where can I find unit prices?

We publish updated unit prices daily on our Investment options pages. To find the unit prices for your investment option(s), click on the option below.

Super

Pension

Transition Pension

Employer FAQs

Do I need to supply member numbers when I contribute to an employee’s super account?

No. All we need is the member’s name, date of birth and tax file number. However, some payroll systems require you to enter a member number. If this is the case with your system, we suggest you enter their employee ID number in its place.

For more details, see Making super contributions for your staff.

Related resources